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Sales & Service Software

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The Skyfinch Sales & Service module gives total visibility into the entire business process and maximizes the performance efficiency. The tracking and monitoring facility of the module accounts for each and every spare purchased, replaced, and sold. The software is the best-fit solution for computer showrooms, automobile showrooms, CCTV shops, electronics repair shops, water purifier shops, two wheeler showrooms, car service showrooms, and more.

The unified solution to maximize service revenue and customer base

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  • Skyfinch Service-CRM's single interface facilitates the creation of a systematic pricing quotation immediately upon receipt of complaint. Once the customer approves the quote the task can be delegated to accomplish the service in a streamlined fashion. This enhances customer satisfaction by reducing turnaround times and by increasing the efficiency of service process.
  • The total integration of all the business processes involved in the service workflow gives business stakeholders to potentially:
  • Identify revenue generation;
  • Evaluate inventory consumption;
  • Evaluate manpower usage; and
  • Identify quality of the product
  • POS enhances the agility of Purchase management by simplifying and rendering the Inward Entry procedure free of hassles
  • Accurate product costing is actuated by the modules capacity to build buying level product cost upon the Landing Price
  • The system is programmable to automatically project selling price updates according to any change attributed to marked price
  • Level of Stock is automatically updated as when Goods Inward are verified and accounted for in the system
  • The module's integration with inventory captures a clear vector of purchases and stock to accurately forecast the Profit/Gross margin
  • Provision to assign distributor-wise formula enables to arrive at efficient and reasonable distributor margins
  • The tenacity of the module to accommodate more than 100,000 Stock Keeping Units (SKUs), enables the effortless and efficient management of large inventories with diverse product categories
  • The system is customizable to design the categories and sub-categories of the Inventory to have a better understanding and visibility through personalized screens
  • Any change in the category level of products can be easily incorporated into the solution
  • The module offers clear visibility of the rolled up totals for any category level of the Inventory
  • The Dynamic Drill Down view presents a vivid picture of the Inventory status
  • Actual Vs Estimated stock audits can be conducted at any time to easily and quickly find if there are discrepancies
  • Support of excel files while doing stock audits is a great advantage
  • Simple steps to create Customer Record enhances user-experience
  • Segmenting Customers based on various categories gives clarity in choosing the most effective area of focus for campaigns and reap maximum benefits
  • Tracking and maintaining customers' transaction level with the business empowers to assign customer-specific Credit Limits
  • The facility to track and monitor Receivables pending from customers presents customer-wise payment aging notifications, sends SMSs/emails regarding the dues to customers, and amicably enables the recovery of all pending payments.
  • The module comes with the faculty to handle time-bound package deals, Offers, Schemes, and customer-specific appropriation/deduction of Loyalty Bonus points
  • Skyfinch offers customized solutions to suit the supplier relationship process requirements of any business. These solutions digitize and streamline the process of:
  • Identifying, sourcing, contracting, and procuring the required goods/services from qualified suppliers
  • Managing supplier performance
  • Implementing technologies, processes, policies, and procedures to support the purchasing process
  • Developing and maintaining relationship with suppliers towards healthy prospects
  • Generating cost-effective forecasts/theories to meet any kind of supply and demand scenario
  • Reorder/Replenishment notifications are raised to designated personnel based on:
  • Min/Max sales range for any particular date in the previous year(s)
  • Sales for a particular period (days, month, years) from the past
  • Reorder Level specifications
  • Lead times
  • Fall in the prescribed safety-stock-level of any given product
  • Facilitates the designing and printing of barcodes indigenously
  • Enables the generation of stickers using normal laser printer or ink jet printer with the liberty of choosing desired logo and design
  • The system supports dedicated sticker printers, printing A4 size sticker sheets, and partial sheet printing
  • One of the key aspects in sales and service that maximizes customer satisfaction is Complaints Management. This plays a very important role in the retention and expansion of client-base. Skyfinch's Complaint Management module actuates the efficient and comprehensive tracking and monitoring of the service process and provides the scope to rectify discrepancies and constantly enhance efficiency of service by facilitating:
  • Generation of complaint ticket number;
  • Tracking of Activities;
  • Simple escalation procedure;
  • Analysis of the nature of discrepancies;
  • Accurate resolutions through time-tested reports; and
  • Initiating AMC procedures based on warranty status.
  • The solution provides a clear picture of the sales, warranty, and AMC scenario and raises notifications for Preventive Maintenance Schedule (PMS) visits
  • The module ensures the increase in service revenue, while also enhancing customer's confidence in the Product
  • The system generates Annual Maintenance Contract proposals by tracking the warranty and AMC expiry dates
  • The system helps to increase revenue from spare parts sales by accounting for each and every spare part purchased and sold
  • The facility to generate assign unique codes to spares gives clear visibility to track and monitor the consumption and warranty/AMC details of spare parts
  • Based on the nature of complaint and the equipment type the system prompts the allocation of the appropriate Technician for any given job
  • The Technician Allocation facility rules out logjams by seamlessly scheduling the job works and by sequentially delegating the work in a logical pattern
  • The solution prioritizes jobs based on customer-type and customer-request and ensures maximum customer satisfaction
  • The module enables the sending of invoices and receipts to customers through SMS, the highlight being the possibility of sending them in the regional language
  • The system is capacitated to generate reports on Daily Sales, Stock position, Cash Register balance, etc for any predefined periodical time span and send them as SMSs to business stakeholders, who can access them even over simple dongle connection
  • Skyfinch integrates the SMS gateway provider with the any business using HTTP API
  • The module is flexible to allow the application/rectification of taxes or addition of taxes anywhere between making Purchase Entry to running the Bill
  • If there is need to collect more than one tax, custom tax structures can be easily designed to assign appropriate tax(s) to items
  • Easy manageability of GST, SGST, CGST, IGST/UGST
  • The software design is scalable to accommodate all future governmental changes that might be attributed to the existing system
  • The system automatically generates all the GST components as per statutory requisites
  • The solution gives scope for the creation of as many Financial Accounts as required
  • Simplified import and export functionality eases the integration of all accounts and transactions in Tally with Skyfinch's accounting platform
  • The flexibility of the solution provides the scope to view financial reports from multiple perspectives
  • The solution capacitates the viewing of Composite Ledgers, and empowers business stakeholders to enjoy a robust Cash Register management system
  • Skyfinch's business-specific customized solution, through multi-level data analytics empowers business owners and decision makers to have key business reports on:
  • The products that top the sales scenario
  • Fast moving items
  • Dump stock & dead stock
  • Peak of business rush hour for effective and efficient staff management
  • Daily sales statistics, sales returns, stock items and short stocks
  • Provision to assign computer system-specific grant/limit of access to business data restricts users from accessing data beyond the necessity of their professional scope
  • Ability to create login IDs, user groups, functionality groups, and capture Action History help to manage access rights effectively
  • The power to determine role-specific access to specific areas of the application and the tenacity to create additional passwords give total control over data security

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