Sales and Service Software in Chennai|Software Development Services in chennai |Skyfinch

Modules

Skyfinch Service-CRM's single interface facilitates the creation of a systematic pricing quotation immediately upon receipt of complaint. Once the customer approves the quote the task can be delegated to accomplish the service in a streamlined fashion. This enhances customer satisfaction by reducing turnaround times and by increasing the efficiency of service process.
The total integration of all the business processes involved in the service workflow gives business stakeholders to potentially:
Identify revenue generation;
Evaluate inventory consumption;
Evaluate manpower usage; and
Identify quality of the product

POS enhances the agility of Purchase management by simplifying and rendering the Inward Entry procedure free of hassles
Accurate product costing is actuated by the modules capacity to build buying level product cost upon the Landing Price
The system is programmable to automatically project selling price updates according to any change attributed to marked price
Level of Stock is automatically updated as when Goods Inward are verified and accounted for in the system
The module's integration with inventory captures a clear vector of purchases and stock to accurately forecast the Profit/Gross margin
Provision to assign distributor-wise formula enables to arrive at efficient and reasonable distributor margins

The tenacity of the module to accommodate more than 100,000 Stock Keeping Units (SKUs), enables the effortless and efficient management of large inventories with diverse product categories
The system is customizable to design the categories and sub-categories of the Inventory to have a better understanding and visibility through personalized screens
Any change in the category level of products can be easily incorporated into the solution
The module offers clear visibility of the rolled up totals for any category level of the Inventory
The Dynamic Drill Down view presents a vivid picture of the Inventory status
Actual Vs Estimated stock audits can be conducted at any time to easily and quickly find if there are discrepancies
Support of excel files while doing stock audits is a great advantage

Simple steps to create Customer Record enhances user-experience
Segmenting Customers based on various categories gives clarity in choosing the most effective area of focus for campaigns and reap maximum benefits
Tracking and maintaining customers' transaction level with the business empowers to assign customer-specific Credit Limits
The facility to track and monitor Receivables pending from customers presents customer-wise payment aging notifications, sends SMSs/emails regarding the dues to customers, and amicably enables the recovery of all pending payments.
The module comes with the faculty to handle time-bound package deals, Offers, Schemes, and customer-specific appropriation/deduction of Loyalty Bonus points

Skyfinch offers customized solutions to suit the supplier relationship process requirements of any business. These solutions digitize and streamline the process of:
Identifying, sourcing, contracting, and procuring the required goods/services from qualified suppliers
Managing supplier performance
Implementing technologies, processes, policies, and procedures to support the purchasing process
Developing and maintaining relationship with suppliers towards healthy prospects
Generating cost-effective forecasts/theories to meet any kind of supply and demand scenario

Reorder/Replenishment notifications are raised to designated personnel based on:
Min/Max sales range for any particular date in the previous year(s)
Sales for a particular period (days, month, years) from the past
Reorder Level specifications
Lead times
Fall in the prescribed safety-stock-level of any given product

Facilitates the designing and printing of barcodes indigenously
Enables the generation of stickers using normal laser printer or ink jet printer with the liberty of choosing desired logo and design
The system supports dedicated sticker printers, printing A4 size sticker sheets, and partial sheet printing

One of the key aspects in sales and service that maximizes customer satisfaction is Complaints Management. This plays a very important role in the retention and expansion of client-base. Skyfinch's Complaint Management module actuates the efficient and comprehensive tracking and monitoring of the service process and provides the scope to rectify discrepancies and constantly enhance efficiency of service by facilitating:
Generation of complaint ticket number;
Tracking of Activities;
Simple escalation procedure;
Analysis of the nature of discrepancies;
Accurate resolutions through time-tested reports; and
Initiating AMC procedures based on warranty status.

The solution provides a clear picture of the sales, warranty, and AMC scenario and raises notifications for Preventive Maintenance Schedule (PMS) visits
The module ensures the increase in service revenue, while also enhancing customer's confidence in the Product
The system generates Annual Maintenance Contract proposals by tracking the warranty and AMC expiry dates

The system helps to increase revenue from spare parts sales by accounting for each and every spare part purchased and sold
The facility to generate assign unique codes to spares gives clear visibility to track and monitor the consumption and warranty/AMC details of spare parts

Based on the nature of complaint and the equipment type the system prompts the allocation of the appropriate Technician for any given job
The Technician Allocation facility rules out logjams by seamlessly scheduling the job works and by sequentially delegating the work in a logical pattern
The solution prioritizes jobs based on customer-type and customer-request and ensures maximum customer satisfaction

The module enables the sending of invoices and receipts to customers through SMS, the highlight being the possibility of sending them in the regional language
The system is capacitated to generate reports on Daily Sales, Stock position, Cash Register balance, etc for any predefined periodical time span and send them as SMSs to business stakeholders, who can access them even over simple dongle connection
Skyfinch integrates the SMS gateway provider with the any business using HTTP API

The module is flexible to allow the application/rectification of taxes or addition of taxes anywhere between making Purchase Entry to running the Bill
If there is need to collect more than one tax, custom tax structures can be easily designed to assign appropriate tax(s) to items
Easy manageability of GST, SGST, CGST, IGST/UGST
The software design is scalable to accommodate all future governmental changes that might be attributed to the existing system

The system automatically generates all the GST components as per statutory requisites
The solution gives scope for the creation of as many Financial Accounts as required
Simplified import and export functionality eases the integration of all accounts and transactions in Tally with Skyfinch's accounting platform
The flexibility of the solution provides the scope to view financial reports from multiple perspectives
The solution capacitates the viewing of Composite Ledgers, and empowers business stakeholders to enjoy a robust Cash Register management system

Skyfinch's business-specific customized solution, through multi-level data analytics empowers business owners and decision makers to have key business reports on:
The products that top the sales scenario
Fast moving items
Dump stock & dead stock
Peak of business rush hour for effective and efficient staff management
Daily sales statistics, sales returns, stock items and short stocks

Provision to assign computer system-specific grant/limit of access to business data restricts users from accessing data beyond the necessity of their professional scope
Ability to create login IDs, user groups, functionality groups, and capture Action History help to manage access rights effectively
The power to determine role-specific access to specific areas of the application and the tenacity to create additional passwords give total control over data security

Service Management
Purchase Management
Inventory Management
Customer Management
Supplier Management
Reorder/Replenishment
Barcode Stickers
Complaint Management
AMC Management
Spare Part Consumption
Technician Allocation
SMS Support
Tax Management
Financial control with GST
Analytical Reports
User control Management

Sales & Service Software

Overview

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Modules

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